Privacy Policy

Introduction

Naga Timepieces ("we", "our", "us") operates from 89/4 Beach Road, Pattaya, Chonburi 20150, Thailand. We take the handling of personal information seriously and aim to be straightforward about what we collect, why we collect it, and what we do with it.

This policy applies to personal data collected through our website and through direct contact with our workshop. If you have any questions, please reach out to us at [email protected].

What Data We Collect

Information you provide directly

• Your name — to address correspondence and service records
• Email address — to respond to enquiries and send service updates
• Phone number (if you choose to provide it) — for service communication
• Details about your watch and the service you're enquiring about

Information collected automatically

• Cookies and similar tracking technologies (see our Cookie Policy)
• Basic analytics data — pages visited, time on site, referring source
• Browser type and device type (non-identifying technical data)

How We Use Your Data

We use personal data for the following purposes:

• Responding to service enquiries and booking requests
• Providing, documenting, and following up on watch repair services
• Sending service-related updates (e.g., timeline changes, part sourcing delays)
• Maintaining service records (your watch's service history for future reference)
• Improving the performance of our website through aggregated analytics

Legal basis for processing (PDPA, Thailand)

Under the Thailand Personal Data Protection Act B.E. 2562 (PDPA), we process your data on the following legal bases:

• Contract: Processing necessary to provide the watch repair services you've requested
• Legitimate interest: Maintaining service records and responding to workshop enquiries
• Consent: For optional analytics cookies (which you may withdraw at any time)

Data Retention

Enquiry correspondence is retained for 12 months from the last contact. Service records (documenting work completed on your watch) are retained for five years to provide useful historical reference for future servicing. You may request deletion of your data at any time — see your rights below.

Third-Party Services

We use a limited number of third-party services that may process data on our behalf:

• Google Analytics — aggregated website usage data. Google's privacy policy applies. Data is anonymised where possible.
• Email hosting provider — for correspondence. We do not share your data with marketing networks or advertising platforms.

We do not sell, rent, or trade personal data with any third parties.

Data Protection Measures

• Correspondence stored on access-controlled email systems
• Service records held in a secure workshop filing system with restricted access
• Website served over HTTPS
• No payment data is collected or stored — all payments are handled in person at the workshop

Cookies

We use cookies to keep the site working and to understand how it's used. Essential cookies cannot be disabled. Analytics cookies are optional and can be managed through our Cookie Policy page.

Your Rights (PDPA, Thailand)

Under the Personal Data Protection Act, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Object to processing based on legitimate interests
• Withdraw consent for processing based on consent (including analytics cookies)
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC), Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices of those sites and recommend you review their policies independently.

Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18.

Changes to This Policy

We may update this policy when our practices change. The updated date at the top of this page reflects the most recent revision. Continued use of our website following any update constitutes acceptance of the revised policy.

Contact for Privacy Matters

Naga Timepieces
89/4 Beach Road, Pattaya, Chonburi 20150, Thailand
Email: [email protected]
Phone: +66 95 624 1873